IMPORTANT SAFETY NOTICE MULTIPLEX COCKPIT SX & ROYAL EVO TRANSMITTER RECALL
12 July 2008
Product Recall ROYALevo and COCKPIT SX.
Dear Ladies and Gentlemen, the brand name MULTIPLEX for 50 years has stood for high quality, innovative radio-gear for model purposes. Quality, reliability and functionality were and still are MULTIPLEX standards. As a result of this philosophy and in conjunction with our quality control management, it has been found that several transmitters in the ROYALevo and COCKPIT SX series have suffered severe failures when being operated under unfavourable conditions, and these failures were caused by a few components being of unreliable quality.
This could, in rare and extreme cases, result in a total functionality loss of the transmitter and therefore a loss of control of the model (aircraft).
Effected are ROYALevo and COCKPIT SX radios which were delivered or bought between 1st Jan 2007 and mid of May 2008.
Not affected are radios which were delivered since end of May 2008. These radios are marked 'MPX 08/05' (Year/Month). Due to safety reasons, we have decided to ask you to return the radios immediately so they can be checked and overhauled. Please do not use them until they have been overhauled.
We will return your radio as soon as possible. For your shipping cost we add as compensation for postage 1 Multiplex Nano-S servo. Please note; Parcels without postage paid can't be accepted.
To identify the radios on arrival to receive preferential service and overhaul please mark your parcel with “RECALL ROYALevo /COCKPIT SX” and use the following address (UK sales only):
Michael Ridley
C/O Mainly Planes 'N' Trains
6 Ashdown Road,
Chandlers Ford
Eastleigh,
Hants
SO 53 5RD
mobile Tel. 07708 436163
mike@modelradioworkshop.co.uk
Please enclose your return address.
Also, as compensation for all the trouble we will also perform a free service check (worth 40,- €) for all radios which are sent in to be overhauled.
About Traplet Publications
Traplet Publications Limited are world leaders in model & craft magazines, books and DVDs.
We are based in Malvern, Worcestershire (UK). Registered number: 1520372. For more information please visit www.traplet.com for more information.
|
Press Information
Press Releases
|